Vacature Helpdesk Employee

Bleiswijkseweg 37 R, 2712 PB Zoetermeer

Will you join us at the helpdesk?

As a helpdesk employee, you are part of the helpdesk team. With your team, you ensure that our customers can work optimally with our software solutions.

Helpdesk employee

Together with your colleagues, you are responsible for all incoming customer queries, by phone or e-mail, regarding the use of the SDF software applications. You record the requests and try to solve the incidents, questions and requests immediately. If you cannot solve them, you quickly liaise with your colleagues to still provide the customer with an appropriate solution. The helpdesk department is an important link in supporting our customers.

Who are we looking for?

As a helpdesk employee, you recognise different situations and know exactly how to anticipate them. You are not afraid of challenges and always look for a suitable solution for both the customer and the organisation. In addition, you have good communication skills and keep everyone well informed of your actions. Finally, you are willing to participate in our 24/7 support service.

In addition, you possess

• Intermediate/higher vocational (MBO/HBO) intellectual and professional level;
• At least 2 years of experience in a similar position;
• Good communication skills;
• A service-oriented attitude, with an eye for commerce;
• Affinity with ICT and horticulture is a plus;
• A good command of the Dutch and English language, verbally and in writing.

What do we offer?

• A competitive salary based on your experience, knowledge and skills;
• Good secondary employment conditions, in which we apply the guidelines of the Metaal & Techniek collective labour agreement
• A pleasant, informal working atmosphere with enthusiastic colleagues;
• A varied and responsible position in a dynamic and growing company;
• Space to develop both yourself in your role, but also in the organisation.

Will you build with us?

Are you excited by the above activities and do you see yourself as our new helpdesk employee? Then we would love to hear from you!

Functie:	helpdesk employee
Startdatum:	03-10-2023
Ervaring:	Ervaren
Educatielevel:	MBO
Contracttype:	Vast
Salaris:	onbekend – onbekend
Uren per week:	1 – 40

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met SDF Horti Software via onbekend of onbekend. Of bezoek hun website onbekend.