Vacature Customer Service Representative B2C/B2B

Have you ever communicated with, for example, a delivery person via a smart doorbell camera? And are you curious about the technology behind this?

For an international company that recently established itself in the Netherlands, we are looking for a customer service employee for the Dutch market. Do you have experience in a similar role? Then we would like to get in touch with you.

• You record incoming calls and advise the best solution for the customer;
• If necessary, call the customer back to provide accurate resolution and support;
• Understand whether a product line needs hardware or software improvement;
• You participate in function-related service training and quickly apply the new knowledge to the customer's problem;
• Through communication with customers, it is assessed whether the customer's problem is due to a defect in the equipment, or to the on-site environment, the operating environment and the customer's understanding;
• You understand whether the device fault is a software problem or a hardware problem and have a support plan in place;
• Provide support to customers via the support mailbox and public media such as Whatsapp or the partner app.

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Independent Recruiters via andreza.81460.572@independentrecruiters.aplitrak.com of 06-83834469. Of bezoek hun website http://www.independentrecruiters.nl.